When should you update your data?
The annual KYC validation renewal is an important measure to ensure the security of your account and transactions. Here are the main areas you should consider when checking and updating your details:
Personal information:
Check that your personal information is still up to date. This includes your name, email and address. If you have moved or other personal details have changed, update this information.
Company information:
If you are registered as a company, it is important to ensure that all company details are correct. This includes the company name, legal form, address of the registered office and authorized representatives. Changes in management or company structure should also be indicated.
Account information:
Check your bank details to make sure they are correct. This information is crucial so that payouts can be processed without any problems. If you have changed your bank account, please update the new account details.
Documents:
Make sure that all uploaded documents are still valid. This applies in particular to ID documents, business licenses and other legally relevant documents. Documents that have expired or are out of date should be replaced with current versions.
Why is it important to update your data?
Updating your information regularly helps to ensure that:
your account and transactions remain protected,
we can comply with legal requirements,
you can continue to receive payments without interruption.
How do you update your data?
Open the CopeCart app or go to your dashboard
Click on “Verify account”.
Check your information in the relevant sections and update it if necessary
Upload new documents if necessary.
Save your entries - that's it!
After saving your data, our experts will check it. This usually takes around 48 hours (on working days). You will then receive a confirmation email as soon as the verification is complete.
What happens if you don't update your data?
Even if you do not renew your KYC validation, you can still sell. However, please note that payouts are only possible after successful verification. It is therefore in your interest to keep your data as up-to-date as possible.
If you have any questions or need help, our support team will be happy to assist you. Together we will ensure that your account remains secure and up to date.