What is the security retention?
Sometimes, vendors, affiliates, and joint venture partners experience chargebacks or returns on their revenues. To protect your CopeCart account from unnecessarily high transaction costs and financial risks, CopeCart applies a security measure.
How it works
After a successful order, CopeCart will first transfer 80% of the amount to you on the next possible payout date, which is usually within a maximum of 14 days.
This way, the majority of your earnings is quickly available.
The remaining 20% will be transferred 40 days after the order for security reasons. This ensures that any chargebacks or returns have already been accounted for before the remaining payment is made.
With this arrangement, CopeCart ensures that your account remains protected while you still receive the majority of your earnings in a timely manner.
Learn all about our “Fast Payout” feature here. It enables you to receive your payouts as quickly as possible.
Security retention for 80% of the amount
14 days after the purchase
Security retention for 20% of the amount
40 days after the purchase
Payouts at CopeCart can be initiated on the following days:
On the 7th, 14th, 21st, and 28th day of each month.
(If this is not a business day, the payout will be executed on the next possible business day
Special case PayPal:
PayPal has temporarily introduced a higher security retention across the industry.
What does this mean for you in practice?
We want to continue offering you strong liquidity and fair conditions. Therefore, the percentage split of your payouts remains unchanged:
You will now receive 80% of the payment just 4 days later than before – instead of after 14 days, now after 18 days.
The remaining 20% will be paid out to you after 75 days.
With this adjustment, we continue to guarantee you our attractive conditions, which are above average compared to the industry.
Do you use Fast Payout?
Then you will receive the 80% already after 9 days.
Your payout interval and your minimum payouts can be adjusted in your account settings. Learn more.
Example of a payout with security retention
If you generate revenues of €1000 on 27/08 and there is no chargeback to the customer, you will receive a payout of €800 (80% of the purchase amount) on the next possible date (i.e., on 14/09). After 40 days, if there has still been no chargeback to the customer during this time, you will then receive the remaining €200 (20% of the purchase amount).
For further questions, please feel free to contact our support team.
Best regards,
Your CopeCart Team