Skip to main content
All CollectionsCopeCartAll about: Affiliates
Why did I not receive an affiliate commission?
Why did I not receive an affiliate commission?

Affiliate commission, missing payment

Updated over a week ago

It may occasionally happen that an affiliate promotes a product and yet does not receive a commission for it.

There are several reasons that can lead to this result:

  • Vendor has terminated the partnership without informing the affiliate about it.

  • Wrong affiliate commission rate was deposited during the phone sale.

  • Affiliate request was rejected.

  • The product has been deleted/deactivated.

What should be done?

If an incorrect commission rate has been entered, the vendor must contact us so that we can process the commission.

Note: The commission rate can only be updated within the first 24 hours after a successful transaction.

If the partnership for a product is inactive, the vendor must activate the partnership in their product overview.

For further questions, please feel free to contact our support team.

Best regards

Your CopeCart Team

Did this answer your question?