We have collected and answered the most frequently asked questions about product validation.
Why were my products rejected?
CopeCart has recently introduced new product categories to comply with legal requirements and maintain its own quality standards.
These changes have resulted in many older products no longer being correctly categorized.
We are currently in the review phase where we are re-analyzing all products. Products that are incorrectly categorized will therefore be rejected.
What exactly is new?
We have introduced two new product categories:
Distance learning and
Service with digital content.
Which products fall into the "service with digital content" category?
Products such as personal support, advice (e.g. 1:1 coaching and mentoring with digital interactions such as Q&A sessions, support via WhatsApp or Telegram).
Live webinars also fall into this category.
My product is a digital product and not a service, why is it rejected?
It is important to know the difference between these two categories:
CopeCart defines a digital product as, for example, member areas and video courses/
Access to a protected area on a website where members can participate online, e.g. in courses that are fully pre-recorded.
Coaching with 1:1 support, where interaction with the customer takes place, is a service with digital content. This can include a database with pre-recorded videos and additional live meetings, for example via Zoom. But support via WhatsApp and Telegram is also included.
How is it decided which category my product belongs in?
A detailed product description of your product is essential.
Describe EXACTLY what the customer gets and in what form (e.g. access to video courses and support via WhatsApp)
We can use your product description to check which category your product best fits into.
What is the difference between "services with digital content" and "other services"?
Services with digital content are provided entirely online, for example coaching on the topic of cryptocurrency. The coaching takes place entirely online. It is a combination of (pre-produced) content such as videos, personal support and mentoring.
Other services are (individual) services that are provided. They may require personal interaction between the vendor and the customer. The service can also be created digitally. For example, the creation of a homepage for a customer. This requires direct interaction, i.e. agreements via telephone or email on the customer's ideas, content, etc., but the pure service is also provided digitally.
Applicable Product Statuses and their Meaning
To help you keep track of your product statuses at all times, this article briefly and clearly explains what each product status in your CopeCart account means.
*Click on the image to enlarge it.
Active (Under Review)
As soon as you create a new product and submit it for approval, it receives the status "Active (Under Review)".
Our team then checks whether your product meets all legal and content-related requirements.
The product will be approved if it meets the following criteria:
A complete and easy-to-understand product description
A product image (or images) that visually supports the offer
A working URL for payment processing (especially for PayPal payments)
The product type (e.g. digital product or service) is clearly and correctly defined
How long does it take?
Usually 1–2 business days.
All products with the status "Active" can be sold.
Active
A product with the status "Active" has been approved and can be sold.
You can promote it, share the link, or integrate it into your funnel right away.
Important: If you make changes to an active product (e.g. description), it will be reviewed again.
If you only change the price, the product remains active (without an additional review by our team).
Rejected
Your product has been reviewed but does not meet all requirements or violates our guidelines.
It will then receive the status "Rejected" — it cannot be sold in this state.
You can find the reason in the automated message from CopeCart.
What now?
Check the reason for the rejection
Open the product in your account
Make the necessary adjustments
Submit the product for review again
Inactive
The status "Inactive" means the product is currently not visible and cannot be purchased.
You can reactivate the product at any time — as long as all required information is complete and correct.
How can I get support with categorizing my products?
We have a detailed help article in which all product categories are explained: LINK
Feel free to contact our support team directly: support-eu@copecart.com
Best regards
Your CopeCart Team