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Addon: An additional, often complementary, product offered to a customer before they have purchased the main product.
Affiliate: a user registered with CopeCart who sells other people's products (i.e., Vendors) through a special link of their own and receives a set commission for doing so. Affiliate account is free of charge.
Read more: Account types at CopeCart, affiliate management.
Apple Pay: a payment solution used for instant one-click payments. Apple Pay should be pre-configured on the customer's device to be available.
Cancellation/refund: A process of scheduling the transaction that results in a return (refund).
Cancellation: A process by which a subscription or installment is cancelled (terminated). Termination ≠ Cancellation.
Chargeback: A process of chargeback of funds initiated by a buyer or an issuing bank. Read more: Chargebacks at CopeCart
Direct debit: This is the same as SEPA.
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Google Pay: A payment solution used to make instant one-click payments. Google Pay should be pre-configured to be available on the customer's device.
IPN Notification: A message that is automatically sent to the pre-configured system when actions such as product purchase, customer registration, chargeback, refund, order cancellation, or subscription cancellation are triggered.
Installment payment: A payment plan in which the product price is divided into a fixed number of amounts that are paid at specified intervals. Regular payments may be charged on a daily, weekly, bi-weekly, monthly, semi-annual and annual basis.
JVP (Joint Venture Partner): Another vendor invited to contribute to a product development as a partner in exchange for their respective share of the revenue.
Read more: JVP at CopeCart
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Klarna: With CopeCart, you can activate Klarna as a payment method and offer your customers an additional, flexible payment option. More infos: Klarna at CopeCart
One-Time Payment: A type of payment plan where the Customer must pay the entire amount at once.
Logistician: Affiliates with advanced privileges whose job is to maintain and track all shipping activity.
Read more: Affiliate management, logisticians at CopeCart.
Microsoft Pay: A payment solution that enables instant one-click payments. Microsoft pay should be pre-configured to be available on the customer's device.
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Payment method: the way in which a customer pays for the purchased products. CopeCart supports the next payment methods: SEPA/Direct Debit, Klarna, PayPal, VISA/Mastercard and Invoice.
Payment plan: The algorithm used to charge a buyer with payments. CopeCart supports one-time, installment and subscription payment plans.
Payout: The amount earned and received by a seller and/or affiliate according to a customized plan. Minimum payout is €50.
Read more: Payout process at CopeCart, Payouts FAQ.
Payout interval: a fixed period of time that defines the regularity of payouts. Can be set to daily, weekly, bi-weekly, monthly, semi-annually and annually.
Refund: The process of returning the transaction amount to the buyer is called a refund. Refunds are initiated by the Seller or by CopeCart on behalf of the Seller. Refund = Cancellation.
Read more: Refund policy at CopeCart
Privacy: The protection of personal data. You can familiarize yourself with CopeCart's privacy policy here: Privacy Policy.
SEPA Limit: By default, payment with SEPA (or direct debit) is not possible if the order amount exceeds €500. SEPA is only available for validated users.
Subscription: The payment plan that consists of recurring fixed payments and may not have an expiration date. Regular payments may be charged on a daily, weekly, bi-weekly, monthly, semi-annual, and annual basis. Vendor may pause the subscription or create a temporary subscription.
Subscription Termination: The process of terminating a subscription payment plan that can be initiated at any time.
Support email address: A vendor's email address to which customers can send their questions and requests. Support email is entered into a corresponding field in the account settings. Vendor can set its personal email used for registration as support email or use a special email created for support requests. This support email is displayed on the checkout page and thank you page.
Thank You Page: The page to which a customer is redirected after purchasing a product. The Vendor creates and configures this page to provide access to the product and supplemental information (if any). If the Vendor does not create this page, a default thanks you page provided by CopeCart will be used.
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Upsell: an additional product offered to a customer after the purchase of the main product.
Read more: Create Upsell Page
Vendor: A user registered with CopeCart who creates and sells products. The vendor account is free of charge.
Read more: User types at CopeCart
Vendor: Affiliates with advanced permissions, whose task is to sell products through the “Phone Quote” feature.
For further questions, please feel free to contact our support team.
Best regards
Your CopeCart Team